Privacy Policy

Last modified: November 22, 2021

Snap Healthcare, a California corporation (“Company,” “we,” or “us”), respects your privacy and we are committed to protecting it through our compliance with this privacy policy (this Privacy Policy”). This Privacy Policy describes the types of information we may collect or that you may provide when you purchase, download, install, register with, access, or use the Snap Healthcare application (the “App”), as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies only to information we collect in this App, in email, text, and other electronic communications sent through or in connection with this App, as well the App website. This Privacy Policy DOES NOT apply to information that we collect offline or on any other Company apps or websites, including websites you may access through this App or information that you provide to or is collected by any third-party. Our websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use this App. By downloading, registering with, or using this App, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this App after we revise this policy means you accept those changes, so please check the Privacy Policy periodically for updates. 

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, please review Section 8 of the Privacy Policy.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect information from and about users of our App:

  • Directly from you when you provide it to us.
  • Automatically when you use the App.

1.1 Information You Provide to Us.

When you download, register with, or use this App, we may ask you to provide certain information (a) by which you may be personally identified, such as name, email address,  username, and password, and such other personal information as described in Section 8; and (b) that is about you but individually does not identify you. You do not have to provide us with any personal information, but if you do not, you may not be able to take advantage of all of our services, including the App.

The information we collect includes: 

  • Information that you provide by filling in forms in the App or on the corresponding website for the App. This includes information provided at the time of registering to use the App, requesting more information, subscribing to our service, and requesting further services. We may also ask you for information when you report a problem with the App. 
  • Information you provide to us when you sign up to receive our newsletter or other communications from us.
  • Records and copies of your correspondence (including email addresses and phone numbers) if you contact us.
  • Details of transactions you carry out through the App and for the fulfillment of your orders. You may be required to provide financial information before placing an order through the App.

You may also provide information for publication or display (“Posted”) on public areas of the app or websites you access through the App (collectively, “User Contributions”). Your User Contributions are Posted and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

1.2 Automatic Information Collection and Tracking.

When you download, access, and use the App, we automatically receive information from your browser or mobile device for the purpose of providing you a more personalized and relevant user experience. The App may automatically collect:

  • Usage Details. Details of your access to and use of the App, which may include traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App. 
  • Device Information. We may collect information about your mobile device and internet connection, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.
  • Location Information. When you use this App, we may collect information about your location. If you give us permission, we may collect real-time information about the location of your device.
  • User Information. Membership data, including whether you are a basic member or whether you have a premium membership.

If you do not want us to collect this information, do not download the App or delete the App from your device. 

We also may use these technologies to collect information about your activities over time and across third-party websites, apps, or other online services (behavioral tracking), which you can always opt out of, as explained in Section 4 of this Privacy Policy. Note, however, that opting out of the App’s collection of location information will cause its location-based features to be disabled.

1.3 Information Collection and Tracking Technologies.

The technologies we use for automatic information collection may include:

  • Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our App.
  • Web Beacons. Pages of the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).

1.4 Third-Party Information Collection.

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

  • Advertisers, ad networks, and ad servers.
  • Analytics companies.
  • Your mobile device manufacturer.
  • Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use this App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

2. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide you with the App and its contents, and any other information, products or services that you request from us.
  • Fulfill any other purpose for which you provide it.
  • Give you notices about your account.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • Notify you when App updates are available, and of changes to any products or services we offer or provide though it.
  • Develop, operate, improve, deliver, maintain, and protect our products and services.
  • Communicate with you, including sending you information and promotions about our products and services.
  • Monitor and analyze trends and usage.
  • Remember your preferences to create a better, more personally-tailored user experience, and to ensure we are providing users with what they want.
  • Prevent and detect fraud against either you or Company.
  • Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
  • Provide you with better service and support.
  • Request feedback from you about the App.

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our App according to your individual interests.
  • Speed up your searches.
  • Recognize you when you use the App.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile.

We may use the information we collect to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

3. DISCLOSURE OF YOUR INFORMATION

We anonymize and aggregate personal information, meaning it does not identify you, and we may use it for multiple purposes, including research, data analysis, IT testing, site improvements, service improvements, and site development. This information may also be shared with third parties. The privacy and protection of your information is important to us. We do not make any personal information available to third parties without your permission.  We do not, and will not, sell your personal information to a third-party.

However, we may disclose personal information that we collect or you provide to us with the following parties as an essential part of being able to provide the App to you:

  • To our affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our App users is among the assets transferred.
  • To third parties to market their products or services to you if you have consented to these disclosures. 
  • To third parties to fulfill the purpose for which you provide the information, e.g. payment.
  • For any other purpose disclosed by us when you provide the information.
  • To third parties to which you consent to.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us, including the App Terms of Use, and for billing and collection.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers or others.

4. THIRD-PARTY CONTENT AND INTEGRATIONS

Our App may contain third-party content and integrations. Through such integrations, you may be providing information to such third-party, as well as to Company. Company is not responsible for how third parties collect, use, or disclose your information. You should review the privacy policies of such third-parties

5. YOUR CHOICES ABOUT OUR COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information. 

  • Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can choose whether or not to allow the App to collect information through other tracking technologies by contacting us at Support@snaphealthcare.us. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.
  • Location Information. You can choose whether or not to allow the App to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the App may then be inaccessible or not function properly.
  • Promotion by the Company. If you do not want us to use your email address to promote our own or third parties’ products or services, you can opt-out by following the instructions in the email. You can also always opt-out by sending us an email stating your request to Support@snaphealthcare.us.
  • Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by sending us an email stating your request to Support@snaphealthcare.us.
  • Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out by sending us an email stating your request to Support@snaphealthcare.us.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

6. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

If your personally identifiable information changes, or if you no longer desire our Service, you may correct it or request deletion by contacting us by email or mail at the contact information listed below.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. TRANSFERS OF YOUR PERSONAL DATA TO OTHER COUNTRIES AND YOUR RIGHTS UNDER THE GDPR

The information Company collects, including registration and payment information, is housed on servers in the United States. If you are located outside of the United States, please be aware that information we collect will be processed and stored in the United States, and the data protection and privacy laws in the United States may offer a lower level of protections than in your country or region.

Right to Access

The right to be provided with a copy of your personal information (the right of access)

Right to Rectification

The right to require us to correct any mistakes in your personal information

Right to be Forgotten

The right to require us to delete your personal information—in certain situations

Right to Restriction of Processing

The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data

Right to Data Portability

The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

Right to Object

the right to object:

—at any time to your personal information being processed for direct marketing (including profiling);

—in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.

Right Not to be Subject to Automated Individual Decision-Making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulation.

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred. 

The information Company collects, including registration and payment information, is housed on servers in the United States. If you are located outside of the United States, please be aware that information we collect will be processed and stored in the United States, and the data protection and privacy laws in the United States may offer a lower level of protections than in your country or region.

8. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, as defined in the California Code of Regulations, you have rights under the California Consumer Privacy Act of 2018 (the “CCPA”) as outlined in this Section. We do not sell your personal information.

8.1 Your Rights and How to Exercise Them. The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

(a) Your Rights

Disclosure of Personal Information We Collect About You. (You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”)).

You have the right to know:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information is collected;
  • Our business or commercial purpose for collecting or selling personal information;
  • The categories of third parties with whom we share personal information, if any; and
  • The specific pieces of personal information we have collected about you.

Please note that we are not required to:

  • Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
  • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
  • Provide the personal information to you more than twice in a 12-month period.

Personal Information Sold or Used for a Business Purpose

In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know:

  • The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and
  • The categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale of your personal information. We do not sell your personal information.

Right to Deletion. (You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”).).

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.


Please note that we may not delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Protection Against Discrimination

You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:

  • Deny goods or services to you;
  • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  • Provide a different level or quality of goods or services to you; or
  • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Please note that we may charge a different price or rate or provide a different level or quality of products and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information.

(b) Exercising Your Rights. To exercise your rights to know or delete described above, please submit a request by either emailing us at Support@snaphealthcare.us or mailing us at 1596 N Coast Highway 101 #9, Encinitas CA 92024. You have the right to make a free request to know twice within any 12-month period. We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at Support@snaphealthcare.us. We will make the disclosure within 45 days of receiving your request, unless we request an extension. In the event that we reasonably need a 45-day extension, we will notify you in writing of the extension within the initial 45-day period. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance; and we do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Your request to know must provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient details that allows us to properly understand, evaluate, and respond to it.

Your request to know must provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient details that allows us to properly understand, evaluate, and respond to it.

8.2 Personal Information. Our App collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from our consumers within the last twelve (12) months:

Categories of Personal Information

Collected

Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers)

Yes

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (e.g. a name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Yes

Characteristics of protected classifications under California or federal law (e.g. age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)).

Yes

Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies).

Yes

Biometric information (e.g. genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

No

Internet or other similar network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement).

Yes

Geolocation data (e.g. physical location or movements).

Yes

Sensory Data (e.g. audio, electronic, visual, thermal, olfactory, or similar information).

No

Professional or employment-related information (e.g. current or past job history or performance evaluations).

Yes

Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) (e.g. education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records).

No

Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Yes

According to California law, personal information does not include (a) publicly available information from government records, (b) de-identified or aggregated consumer information, or (c) information excluded from the CCPA’s scope.

This personal information is required to provide services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.

8.3 Use of Personal Information. We may use or disclose the personal information we collect for the purposes set forth in Section 2 of this Privacy Policy.

8.4 Sharing Personal Information. We may disclose your personal information to a third-party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. Specifically, we may share your personal for one or more of the following business purposes:

(a) To service providers to support, improve, promote, and secure our App, or process payment.

(b) To respond to user service requests.

(c) To administer user accounts.

(d) To provide service to our customers.

(e) To respond to your feedback, questions, and concerns.

(f) To market to and communicate with our users.

(g) To administer fees and invoices.

(h) To carry out our obligations and enforce Company’s rights arising from any contracts entered into between you and us.

(i) As necessary or appropriate to protect the rights, property or safety of us, our customers or others.

(j) To provide, support, personalize, and develop our products and services.

(k) To help maintain the safety, security, and integrity of our App, products and services, databases and other technology assets, and business.

(l) As described to you when collecting your personal information or as otherwise set forth in the CCPA.

(m) To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

(n) Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

(o) Undertaking activities to verify or maintain the quality or safety of a service of the business and to improve, upgrade, or enhance such service.

We do not sell personal information.

9. PROTECTED HEALTH INFORMATION

Certain products and services we provide to our customers and clients or make available to their patients, such as certain support operations and portals, involve access to, and the processing of, protected health information (“PHI”), as defined under the Health Insurance Portability and Accountability Act of 1996, as amended, and its implementing regulations (“HIPAA”). This PHI is provided to us pursuant to a service agreement, business associate agreement, or other document that we have entered with our customers (“Service Agreements”). The Company is committed to complying with all applicable HIPAA privacy and security requirements. Any collection of PHI through the App is done at the direction of a client under a Service Agreement, and any of our use or disclosure of such PHI is governed by HIPAA and other applicable law and the Service Agreements, not by this Privacy Policy. All requests and questions related to your PHI should be directed to your provider or employer, as applicable. The Company is not responsible for how our customers and clients treat PHI we collect on their behalf.

10. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You can review and change your personal information by contacting us at Support@snaphealthcare.us.

11. DATA SECURITY

We take commercially reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App.

Your access to certain parts of our app may be password protected. We advise that you do not disclose your password to anyone, as you are responsible for keeping this password confidential. We ask that you not share your password with anyone. In addition, we recommend you sign out of password-protected services at the end of your session. 

Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

12. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. When we make a change, we will let you know by either posting the new Privacy Policy on this page and revising the date at the top, notifying you by email to the email address specified in your account, and/or by an in-App alert the first time you use the App after we make the change.

The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.

13. MARKETING MESSAGES

If you opt-in, we’ll send you marketing messages via e-mail to keep you aware and up-to-date about what we are up to and help you see and find our products and services.

If you want to stop receiving marketing messages from Company, you can do so at any time by clicking on the “unsubscribe” link in any e-mail we have sent you. You also may contact us at Support@snaphealthcare.us to request such e-mails to stop. It might take us a few days for all our systems to be updated, so you might receive a few messages from us after you unsubscribe.

14. CONTACT US

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described herein, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

Website: https://statlabresults.com/contact-us/

Email: Support@snaphealthcare.us

If you need to access this Privacy Policy in an alternative format due to having a disability please contact us at: Support@snaphealthcare.us